Shipping Policy

At Union Store, we’re dedicated to providing premium aquatic fitness equipment and accessories to water sports enthusiasts worldwide. Our streamlined shipping and returns process ensures you can shop with confidence, knowing we support your aqua fitness journey every step of the way.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options for our aqua cycling gear, diving equipment, and swimming accessories:

International Shipping

We ship globally (excluding some Asian and remote regions). International customers are responsible for any customs fees, taxes, or import duties. Delivery times may vary based on destination country customs processing.

Returns & Exchanges

We stand behind our aquatic products with a 15-day satisfaction guarantee. If you’re not completely happy with your aqua fitness equipment, follow our simple return process.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original condition with all tags attached
• Packaging: Original packaging must be intact (especially important for diving equipment)
• Proof of Purchase: Order confirmation required

Step-by-Step Return Process

Step 1: Contact Customer Service

Email [email protected] within 15 days with:

• Your order number
• Item(s) for return/exchange
• Reason for return
• Whether you prefer refund or exchange

Email Template:

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Return shipping instructions
• Return address: 2628 Gladwell Street, Memphis, TN 38104, USA

Step 3: Ship Your Return

Pack items securely in original packaging and include:

• Copy of your order confirmation
• Return authorization number

Note: Use a trackable shipping service. Customer is responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

After we receive and inspect your return (typically within 5 business days), we’ll email you about:

• Approval/rejection of your refund/exchange
• If approved, timeline for your refund or shipment of exchange items

Refund Information

Approved refunds will be processed to your original payment method within:

• Credit/Debit Cards: 5-10 business days (varies by bank)
• PayPal: 3-5 business days

Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for replacement items.

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect aqua fitness equipment:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damaged/incorrect item and packaging
• We’ll arrange a replacement/refund and provide a prepaid return label if needed

International Returns

For customers outside the U.S.:

• You’re responsible for any customs fees or taxes associated with returns
• We cannot refund original international shipping costs
• Return shipping must be via trackable method (DHL or FedEx recommended)

Aqua Satisfaction Guarantee

We’re committed to your complete satisfaction with our water sports products. If you have any issues with your aqua cycling gear, diving accessories, or baby swimming products beyond the return window, please contact us – we’ll work with you to find a solution.

For questions about our shipping or returns policy, contact our Memphis-based customer service team at [email protected].