At Union Store, we’re committed to your complete satisfaction with our premium aquatic equipment. If you’re not entirely happy with your aqua fitness gear, diving equipment, or swimming accessories, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for return:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be intact (including any protective cases for diving equipment)
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened personal aquatic accessories (such as nose clips or ear plugs)
  • Custom-ordered diving equipment
  • Used aqua therapy products
  • Baby swimming items where hygiene seals have been broken

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Union Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return: [Product Name(s)]
Reason: [Brief explanation]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Return shipping instructions
  • Return address (2628 Gladwell Street, Memphis, TN 38104, USA)

Step 3: Ship Your Return

Pack the item(s) securely in the original packaging and include:

  • Copy of your order confirmation
  • Return authorization number

We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days), we’ll notify you via email about:

  • Approval or rejection of your refund/exchange
  • If approved, timeline for your refund or shipment of exchange items

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days (processing times vary by bank)
  • PayPal: 3-5 business days

Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item(s).

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect aqua fitness equipment:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged/incorrect item and packaging
  3. We’ll arrange for a replacement or refund and provide a prepaid return label if needed

International Returns

For customers outside the U.S.:

  • You’re responsible for any customs fees or taxes associated with returns
  • We cannot refund original shipping costs for international orders
  • Return shipping must be via a trackable method (DHL or FedEx recommended)

Aqua Satisfaction Guarantee

We stand behind the quality of our water sports products. If you have any issues with your aqua cycling gear, diving accessories, or baby swimming products beyond the return window, please contact us – we’ll work with you to find a solution.

For any questions about our returns policy, contact our Memphis-based customer service team at [email protected] or +1 (901) [PHONE NUMBER].