Welcome to Union Store’s FAQ section! As your trusted aquatic gear provider, we’ve compiled answers to common questions about our products, shipping, payments, and more. Whether you’re a competitive swimmer, fitness enthusiast, or parent starting baby swimming lessons, we’re here to make your aquatic adventures effortless.
Product Questions
Q: What types of aquatic products do you specialize in?
A: We offer a comprehensive range of water sports equipment including aqua fitness gear (aqua cycling, aqua dumbbells, aqua steps), diving equipment (batons, games), baby swimming aids, therapy tools, and accessories. Our products are designed for both recreational and professional aquatic activities.
Q: Are your products suitable for professional athletes?
A: Absolutely! Many of our team members are former competitive swimmers who carefully select professional-grade equipment. Our diving batons, aqua training accessories, and specialized gear meet competition standards while also catering to fitness enthusiasts.
Q: Do you offer products for baby swimming lessons?
A: Yes! We carry a dedicated “Baby Swimming” category with safe, age-appropriate swimming aids and accessories to help introduce little ones to water activities with confidence.
Shipping & Delivery
Q: Where do you ship from and to which locations?
A: We ship globally from our Memphis warehouse (excluding some Asian and remote regions). Our streamlined process ensures your aquatic gear reaches you whether you’re at a pool, beach, or training facility worldwide.
Q: What are my shipping options and costs?
A: We offer two reliable options:
- Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with full tracking
- Free Economy Shipping: 15-25 day delivery via EMS for orders over $50
Q: How long does order processing take?
A: Our aquatic specialists process orders in 1-2 business days (up to 3 days during major sales). We meticulously check each item – from aqua cycling accessories to diving gear – before dispatch.
Payments & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions worldwide.
Q: Are there additional fees for international orders?
A: While we handle all customs documentation, some countries may charge import fees for aquatic training accessories. These are the responsibility of the recipient and aren’t included in your order total.
Returns & Exchanges
Q: What is your return policy?
A: Our 15-day Water-Ready Guarantee allows returns for damaged or non-functional items. Aquatic equipment must perform under pressure, so we ensure everything arrives in perfect condition for your swimming, diving, or aqua fitness needs.
Q: How do I initiate a return for aqua therapy tools or other products?
A: Email our aquatic specialists at [email protected] within 15 days of delivery. Include your order number, product details (like aqua dumbbells or diving games), and photos if applicable.
Still have questions? Our Memphis-based team of water sports enthusiasts is ready to assist! Contact us at [email protected] for personalized help with your aquatic gear needs.